Lost items. Found faster. Returned with confidence.
ReturnNexa helps any organization manage the things people leave behind — securely intake found items with AI-assisted photo identification, let the public search and submit a claim, review ownership with date-range and detail verification, and release property with a full audit trail from intake to return. A native mobile app puts intake and claim review in your pocket.
ReturnNexa has two sides: a staff workflow for intake, storage, and claim review, and a public portal where anyone can search for lost property and submit a claim — without calling in or visiting in person.
Staff scans or photographs the found item. AI fills in the description, category, brand, and distinguishing features. A secure QR label is assigned and the item goes into storage.
The item appears on the public portal with a brief, safe description — enough for real owners to recognize it, without exposing detail a false claimant could exploit. Public browsing is off by default, and it's your call to turn it on.
A claimant submits a claim online or in person — description, photo, mailing address, and the date range they lost it. ReturnNexa flags a lost-date mismatch against the found date, and staff reviews before deciding.
Approve or reject with one click — the claimant gets an automatic email either way. Staff documents release with notes, signature, or photo, and the audit trail captures everything.
Photograph any found item and let AI fill in description, brief description, category, brand, color, size, and distinguishing features — staff review and edit before saving. Same capability on web and mobile.
Manage found property across multiple secure storage locations — different rooms, floors, or sites. Every item is tracked to its exact storage spot.
Any member of the public can search for lost items from any device, without visiting in person — reducing call volume and freeing up staff time.
Public browsing and item-select are off by default so a bad-faith claimant can't window-shop full descriptions. Claimants describe what they lost; staff match it to the real item, with a lost-date range check to help spot mismatches.
Item details shown to the public are controlled carefully — enough for real owners to recognize their property, but not enough to let someone falsely claim what isn't theirs.
Every action from intake to release is logged — who found it, who handled it, who claimed it, who approved it, and when. Complete accountability at every step.
Connect your organization's own IMAP/SMTP or Office365 mailbox — claim correspondence goes out from your address, never a generic system sender, and inbound replies link back to the right claim automatically.
Intake items, scan for lookup, and review claims from the ReturnNexa mobile app — download it directly from your Dashboard, no app store required.
ReturnNexa works for any organization that regularly handles lost property — no matter the size or type.
Manage the daily stream of forgotten items — phones, bags, keys, jackets — in a reception desk, security room, or front office. Give staff a clean, efficient process and let people claim property without making a call.
From the school lost property box to the gym changing room to the community hall — give found items a proper home, a public listing, and a structured return process that staff can manage easily.
High-volume lost property operations need a system that handles intake at scale, publishes to a self-service portal, and manages claims with AI-backed verification — reducing queue time and protecting staff decisions.
Subscribe to the Luton Labs platform to activate ReturnNexa for your organization.