Effective 9 September 2026. Last updated 9 September 2026. These terms govern your use of the Luton Labs platform and every application listed in section 3.
These Terms of Service (“Terms”) are a binding agreement between Luton Labs LLC, a Delaware limited liability company with its principal place of business in Texas (“Luton Labs”, “we”, “us”), and the organisation or person agreeing to them (“you”, “Customer”).
You accept these Terms by creating an account, by ticking the box that references them, or by using the service. If you are accepting on behalf of an organisation, you confirm you have authority to bind it, and “you” means that organisation.
If you do not accept these Terms, do not use the service.
| Service | The Luton Labs platform, the applications in section 3, and the websites at lutonlabs.com and app.lutonlabs.com. |
| Customer Data | Everything you or your Users put into the Service, and everything generated from it for you. |
| User | A person you authorise to use the Service under your account. |
| Subscription | Your right to use a given application for a stated period. |
Luton Labs provides business applications delivered over the internet: AssetNexa, Benevanta, CountNexa, GovNexa, MusterKey, ORVANTA GTM, ProVanta and ReturnNexa, together with the account portal at app.lutonlabs.com.
Subject to these Terms and to your Subscription, we grant you a non-exclusive, non-transferable right to use the Service for your own business purposes for as long as your Subscription lasts.
We may add, change or withdraw features. Where a change removes material functionality you rely on, we will give you reasonable notice — see section 18.
You agree not to:
You are responsible for the lawfulness of what you put in. Several applications hold information about people who are not your Users — donors, employees, claimants, contacts. You must have a lawful basis for holding it, honour their rights, and give them whatever notice the law requires. We process it for you; we do not decide what you may collect.
If your use threatens the Service or another customer, we may suspend the affected part of it immediately, and will tell you why and work with you to restore it.
Our handling of personal information is governed by the Privacy Policy, which forms part of these Terms.
Where Customer Data contains personal information, you are the controller and we are the processor. We process it only on your documented instructions — using the Service is such an instruction — and we require the same of our sub-processors, which the Privacy Policy lists. If you require a separate data processing agreement, write to privacy@lutonlabs.com.
The Service, its software, design, documentation and trade marks are ours or our licensors', and nothing here transfers them to you. You get the right to use the Service, not a copy of it.
Feedback. If you send us suggestions we may use them without obligation or payment. We will not identify you as their source without asking.
The Service can connect to services we do not control — payment providers, donation platforms, email providers, professional networks and others.
Some features use large language models. Where they do:
These Terms apply from when you accept them until every Subscription has ended and your account is closed.
Cancel at any time, as described in section 11.
For 90 days after termination you may ask us for an export of your Customer Data and we will provide it. After that we delete it, subject to the retention rules in the Privacy Policy and to any legal duty to keep records. Deletion from live systems is prompt; copies inside encrypted backups persist until those backups rotate.
Sections 6, 8, 13 and 15 to 20 survive termination, together with any payment obligation already accrued.
Each of us may learn the other's confidential information. Each will protect it with at least reasonable care, use it only to perform this agreement, and not disclose it except to people who need it and are under similar obligations.
This does not apply to information that is public through no fault of the receiver, was already known to it, is independently developed, or must be disclosed by law — in which case, where permitted, the discloser is told first.
We aim to keep the Service available continuously and to restore it promptly when it is not. We do not commit to a specific uptime percentage in these Terms, and we would rather say so than publish a number we have not contracted to meet. If you need a service level commitment, ask us and we will agree one in writing.
We may take the Service down for maintenance. Where maintenance is planned we give reasonable notice; emergency maintenance may be immediate.
Support is provided at support@lutonlabs.com during business hours.
Each of us warrants that it has the authority to enter into this agreement.
We warrant that the Service will perform materially as described in its documentation, and that we will provide it with reasonable skill and care.
Except as expressly stated in these Terms, the service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error free, or that it will meet your requirements.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, however caused and on any theory of liability, even if advised of the possibility.
Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid or owed for the Service in the twelve months before the event giving rise to the claim.
These limits do not apply to your obligation to pay fees, to either party's breach of section 13, or to liability that cannot lawfully be limited.
By you. You will defend and indemnify us against third-party claims arising from your Customer Data, your breach of section 5, or your breach of a law applicable to information you put into the Service.
By us. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes their intellectual property, and will pay damages finally awarded. We may modify the Service, procure the right to continue, or terminate and refund the unused portion. This does not apply where the claim arises from your Customer Data or from use outside these Terms.
Each indemnity is conditional on prompt notice, control of the defence, and reasonable cooperation.
We may update these Terms. The date at the top changes when we do. For a change that materially reduces your rights or increases your obligations we will give account holders at least 30 days' notice by email before it takes effect. Continuing to use the Service after that is acceptance; if you do not accept, cancel before it takes effect and we refund the unused part of any period paid for.
Where we withdraw material functionality you rely on, we give reasonable notice and, where practical, an alternative.
These Terms are governed by the laws of the State of Delaware, United States, where Luton Labs LLC is organised, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The state and federal courts located in the State of Texas, where Luton Labs LLC has its principal place of business, have exclusive jurisdiction over any dispute, and each party consents to that jurisdiction and venue and waives any objection to it on grounds of inconvenient forum.
Before filing anything, the parties will try in good faith to resolve the dispute: write to terms@lutonlabs.com setting out the issue, and we will respond within 30 days. This step does not prevent either party seeking urgent injunctive relief.
If you are a consumer resident in the United Kingdom or the European Economic Area, nothing here deprives you of the protection of mandatory provisions of the law of your country of residence, or of the right to bring proceedings there.
Luton Labs LLC — a Delaware limited liability company,
principal place of business in Texas.
These Terms: terms@lutonlabs.com
Privacy: privacy@lutonlabs.com
Support: support@lutonlabs.com